Job description
ABOUT WILCOX DOOR SERVICE
Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and ensure a safe work environment.
We are ACCOUNTABLE. We show PRIDE. We are BOLD. We show TRUST. We have INTEGRITY. We have PASSION. That is what Wilcox Door is all about. Each day, our team shows up and embodies these (6) six core values. It is because of this that our team is like family
Want to know what it’s like to work at Wilcox Door Services Inc.? Check out these videos:
Summary
The Office Administrator must have a strong familiarity with telephone systems, computers and software. This role will be the first line of communication between our clients and our company. The ability to offer excellent customer service while working in a fast-paced, team environment.
Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
Job Duties
- Answering all incoming phone calls through the main switchboard and directing them efficiently throughout the organization
- Assisting other departments with scanning requirements
- Overseeing dedicated email addresses within the business to ensure they are being attended to in a timely manner
- Clerical tasks as assigned
- Perform basic management of electronic files (e.g. print, copy, and transfer)
- Access information from a computer and/or maintain a computer database
- Assist other departments with customer follow up phone calls for outstanding quotes
- Assist other departments with supplier follow up to determine lead times
- Perform general office duties such as photocopying, faxing, and binding
- Keep a clean, safe and organized work area.
- Adhere to policies, procedures and safety regulations.
- Report discrepancies to immediate supervisor.
- Follow current standards and procedures.
- Perform other duties as assigned.
Requirements
- High school diploma, GED or equivalent
- Fast and accurate keyboarding skills
- Ability to understand logical processes and be detail-oriented
- Familiar with databases (web-based databases would be an asset)
- Knowledge of Word, Excel, and previous experience with Databases.
- Experience related to general administrative duties.
- Positive upbeat personality
- Exceptional customer service skills
- Ability to adhere to confidentiality when working with sensitive information
- Related copy/mail/clerical experience preferred.
- Willingness and eagerness to learn new tasks
- Ability to work with strong attention to detail and meet or exceed time lines.
- Strong time management skills
- Ability to multi task
- Ability to work as a team or as an individual
Work Conditions
- Office setting
- Manual dexterity required to use desktop computer and peripherals.
- Fast paced environment
- Overtime as required.
Job Types: Full-time, Permanent
Benefits
-
Company events - Extended health care
- Life insurance
Requirements
- High school diploma, GED or equivalent
- Fast and accurate keyboarding skills
- Ability to understand logical processes and be detail-oriented
- Familiar with databases
