Frequently Asked Questions

Emergency Door and Dock Repair Service


Why should I purchase a Wilcox Door?

Wilcox is a locally-owned company, headquartered in Mississauga, competing world-wide with various industrial products and industry-leading service. The Wilcox reputation for quality without compromise has been earned day by day, year by year, since the company’s founding in 1912.

In addition, we have a team of dynamic, dedicated individuals that put 110% into their work each day to provide quality customer service before, during and after an installation.

Is Planned Maintenance necessary?

Yes. Planned Maintenance is key to ensuring doors, docks and gates are kept in optimal working order to reduce unexpected equipment failure, especially at night, on weekends or over holidays. This includes thorough inspections of all parts, lubrication and any adjustments needed.

Furthermore, maintenance helps save on repairs that lead to bigger problems by discovering issues before they occur. This service is scheduled at a mutually convenient time, during regular business hours.

What is my return on investment (ROI)?

ROI is based on the type of equipment installed, ranging between 1 and 5 years. If the product has an energy-efficient component, your monthly energy savings could make your return come much quicker. That being said, application matters. For example, a high-speed, high-cycle door is virtually indestructible compared to a rolling steel geared towards security.

One-time Enbridge rebates are also available (dependent on the product) which helps to reduce overall upgrade costs.

How long does an installation take?

After a purchase order is issued, turnaround time ranges from 3-5 business days to 3-4 weeks depending on the project. However, times can be expedited depending on your specific needs.

Can installations be scheduled after-hours?

Of course. We’ll work around your main operating hours whether in the evening or on weekends to ensure your schedule isn’t compromised.

Can our staff receive training on the equipment?

Yes. We want to ensure your workers understand how to properly operate any new equipment. Your Sales Representative can provide training to help ensure overall worker safety thereafter.


Why can't I install a regular Overhead Door?

Each door is designed for a specific application. Although there are many seemingly general doors available, it’s important to choose a door that will improve your daily processes or provide money-saving benefits. You must consider how often the door is being used, what type of operation mechanism is best, what material will provide the most benefit and more.

For example, high-speed applications or insulated doors can provide energy savings or one-time rebates that can help cover upgrade costs.

Are doors available in different colours?

Yes. Depending on the type of door, standard colours or powder-coating is available to match your brand or building needs. Typically, colours include: White, Silver, Brown or Green. For custom colours,  contact a Wilcox Door Representative to further assist you.

How much headroom is typically required?

Headroom varies depending on the application, however, 16″ is ideal. If your building has minimal headroom space, other options are available to meet your specific requirements. This can include bi-fold or specifically-engineered low headroom doors.

Can I replace only specific panels in my door?

If your door has been impacted, most sectional doors can be repaired, rather than completely replaced.

If the damage is past the point of a simple repair, individual panels can be replaced to have your door functioning quicker and more cost-effectively than by replacing the entire door.

What should I do if my spring breaks?

If one of your springs break or you happen to notice a defect prior to, use precaution and discontinue door use. As personnel safety is key, do not touch or attempt to repair the door. Either line the area with caution tape or place pylons around the door.

You can then contact our service department to make any necessary adjustments or repairs. 1-905-274-5850 x.1

What is R-Value and how is it measured?

R-value is a door’s energy efficiency level based on insulation.

The higher the R-value, the better the insulation for containing interior temperatures. For example, the thickest door panels available are the Thermatite Series by Richards-Wilcox at 3″ thick.


Do I need Dock Seals?

Dock Seals are not mandatory but are highly recommended. They help to prevent trucks from backing directly into your building structure during shipping/receiving times.

The side pads are made to absorb some impact as well as improve working conditions by keeping out dust, dirt, debris and insects. Loading areas are also kept drier when rain or snow is a factor.

Mechanical or Hydraulic Dock Levelers?

Either Mechanical or Hydraulic options depend on your unique usage. Do you experience frequent shipments?

If so, Hydraulic may be the option for you as it includes push-button controls to raise the leveler and extend the lip. It is more efficient without having to pull the chain and returns to the stored position with the push of a button. Mechanical Levelers, however, have more parts under pressure including springs and lip latches. In order to lower the leveler, a worker must walk onto the platform, therefore, not an ideal option for many.

How do I choose the right application for my facility?

Every building’s loading area is unique. This includes the building itself, frequency of use, existing equipment such as bumpers or dock seals, size of trucks backing into the receiving area, the height of the door opening, maximum weight capacity traveling over the leveler and more.

For the equipment that’s right for your facility, contact a Wilcox representative for an on-site assessment.

What safety features are necessary?

We recommend various products for the Loading Dock in order to help ensure safety for workers and visitors entering the area.

  • Dock Bumpers – minimizes building impact by tractor trailers
  • Wheel Chocks – helps prevent trailer movement during shipping
  • Caution Signs – reminds drivers to chock their wheels before unloading
  • Stop/Go Lights – shows drivers when it’s safe to approach or leave
  • Reflective Guides – helps lead drivers straight to loading dock
  • Dock Lights – shines a light into the trailer to increase visibility
  • Security Gates – prevents drivers from entering building without warning
  • Truck Restraints – locks vehicles in place


How do I choose the right crane?

The right crane is determined by your specific material-handling needs. Capabilities range from light-duty economical cranes, to large capacity high-duty cycle cranes. Crane options include:

  • Bridge, Gantry, Jib, Monorail or Work Station Cranes

When can I expect delivery/installation?

Turnaround time is between 2-10 business days depending on the installation extent. Dates can change due to production schedules and/or construction delays. The timeline is also determined by any necessary equipment:

  • Forklifts, trailers, flat beds, generators, scissor lifts, mobile installation cranes to lift the bridge and runway beams, PPE, concrete/masonry work, plumbing and electrical (wiring), gas lines, overhead light fixtures, duct/roofing work and any other potential hazards.

How often does a crane need to be inspected?

Inspection/Service Frequency is Crane-Specific:

  • Class A (Annual)  slow speeds with long idle periods between lifts.
  • Class B (Annual/Semi-Annual)  light and at slow speeds. Single-Shift Operations.
  • Class C (Bi-Monthly-Quarterly)  loads on average of 50% of capacity. Double or triple-shift operation.
  • Class D (Monthly) – loads at ~50% of rated capacity handled constantly during the working period. Triple-shift operation.
  • Class E (Weekly-Bi-Weekly) – handles loads near rated capacity throughout lift. Triple-shift operation.
  • Class F (Weekly) – handles loads near rated capacity under severe service conditions. Triple-shift operation.


Do Gates/Fencing have Safety Standards?

Yes. At Wilcox, we follow UL325 (Underwriters Laboratory) Safety Standards.

  • Gate Operator approved to current standards.
  • Proper gate warning signs attached to both sides of gate area.
  • Each entrapment zone protected by 2 safety devices/obstruction tested.

More information available by downloading our guide:

How many safety devices do I need?

You must have 2 independent safety devices installed at each entrapment zone. This can include Photo-Eyes and a Safety Edge.

Is it safe for pedestrians to walk through vehicle gates?

No, it is not safe. A separate pedestrian entry/exit must be clearly visible and located away from the vehicle gate.


How can I regulate air in my warehouse?

High Volume, Low Speed (HVLS) fans blend layers of air together (destratify) to equalize overall temperatures. This gives a perceived reduction in temperature by 7-11 degrees, great for the summer months. HVLS fans also help prevent product spoilage in warehouses with high storage areas where temperatures are much warmer.

How can I keep outside air from entering the building?

Air Curtains are a low-cost solution that reduce energy costs and consumption as well as maintain interior building temperatures and separate interior and exterior elements. This downward-facing blower fan minimizes cold drafts, dirt, dust and fumes from entering, enhancing the overall work environment.

How can I protect my storefront overnight?

Grilles, Shutters, Folding and Rolling Closures are available in commercial/industrial applications as well as others that are more aesthetically-pleasing depending on your requirements.