About Us | Wilcox Door Service Inc.
Trusted Commercial Door Experts Dedicated to Providing Exceptional Service with a Purpose.
Who We Are
At Wilcox Door Service, we’re more than a commercial and industrial door company — we’re a trusted partner.
Our team is dedicated to understanding each client’s unique needs and ensuring that our solutions exceed expectations. Founded on the principles of reliability, community, and craftsmanship, we’ve served customers across Canada and the U.S. Over the years, we have built a reputation for our unmatched quality and customer satisfaction, which are at the core of our services.
From our roots as a family-owned business to our national presence today, we believe in doing things differently. This dedication to innovation allows us to adapt to the ever-evolving demands of the industry. We’re Indigenous-owned and proud of it, combining tradition with forward-thinking leadership.
This perspective not only informs our work but also inspires our team to create meaningful connections with our clients. Our commitment to excellence runs deep, in every technician, every service call, and every customer relationship.
Through ongoing training and community engagement, we are committed to making a positive impact in the areas we serve.
Respected Partners. Reliable Service. That's not just our slogan. It's our promise.
Our Culture: Built on Balance and Belonging
At Wilcox, we firmly believe that people do their very best work when they feel truly supported and valued. That’s why we’ve consciously built a strong culture centered around achieving balance in life and work. Whether it’s having quality time with family, nurturing personal passions, or pursuing a fulfilling and rewarding career—we make ample space for it all, encouraging our team members to thrive in every aspect of their lives.
We prioritize work-life balance because our people truly matter to us and are at the heart of everything we do. From team outings and flexible work policies to comprehensive wellness initiatives and robust mental health support, our workplace is meticulously designed for real life and the holistic well-being of our employees, not just focused on the job itself. We believe that fostering a supportive environment leads to greater satisfaction and productivity.
“You’re not just an employee here; you’re a vital part of a close-knit team that is dedicated to lifting each other up, celebrating successes together, and navigating challenges with unwavering support.”
Why Wilcox: A Company with Purpose
Indigenous-Owned, Community-Focused
We embrace our roots and are deeply committed to fostering economic reconciliation within our communities. Through a strong focus on hiring, comprehensive training, and meaningful partnerships, we actively uplift local communities and contribute to a more inclusive and equitable economy for all. By prioritizing collaboration and support, we aim to create sustainable opportunities that empower individuals and drive collective progress.
Local Presence, National Strength
With dedicated teams located in Mississauga, Stoney Creek, and Orillia, along with a rapidly expanding network across the United States, we are proud to serve our customers from coast to coast. At the same time, we remain firmly grounded in our core community values, ensuring that we not only meet the diverse needs of our clients but also contribute positively to the areas we operate in.
Full-Service & Future-Focused
From comprehensive service and expert installation to advanced automation and cutting-edge AI-driven support tools, we are dedicated to bringing the future of door service to every single project we undertake, ensuring that our clients receive the highest level of innovation and reliability in their door solutions.
People-First, Always
Our people drive everything we do and are at the heart of our success. From apprentices just starting their careers to executive leadership guiding our vision, we believe in investing in training, professional growth, and creating opportunities for every team member. We are committed to fostering an inclusive environment where everyone has the chance to develop their skills, reach their potential, and contribute to our collaborative culture. Together, we strive to empower each individual and drive our organization forward.
Stronger Together: Our Approach to Team Building
We believe in building strong teams through genuine real connection. That means much more than just organizing holiday parties (although we do enjoy those too). From exhilarating company Tough Mudder runs to memorable appreciation dinners and engaging team-building events held on our scenic property, we’re continually seeking innovative ways to bring our people together and foster a sense of community among our team members.
Our team-building philosophy is wonderfully straightforward: it is rooted in trust, transparency, and shared goals that align with our company’s vision. Because when people truly connect on a personal and professional level, they perform better, remain with us longer, and contribute significantly to building something extraordinary and impactful together.
Meet Our Leadership Team
Bill Stewart is an industry veteran whose journey in the door business began in the 1980s. Rising rapidly from apprentice to technician, then sales, to eventually part-owner, Bill made the pivotal decision to forge his own path and launch a company of his own. Within five years, Select Overhead Door became the largest company in its city.
Since then, Bill has acquired multiple companies as part of his continued growth with Wilcox and personal ventures. He is passionate about health and longevity and is an active member of several biohacking organizations. When he’s not leading Wilcox, you can find him fly fishing, racing sailboats, or connecting with his Indigenous heritage through annual moose and fishing trips with the Bingwi Neyaashi Anishinaabek of Sand Point First Nation.
Bill has been a member of YPO since 2006, contributing through various forums and networks. He has served as an Officer for the Supplier Council with CAMSC and was a founding member of the Kitchen Cabinet for the Downie Wenjack Fund. Above all, Bill values family and is proud to work alongside his son Zach, daughter Sara, and wife Judy every day.
Zach Stewart brings over 15 years of industry experience and an innovative vision for Wilcox’s future. Starting in marketing and sales, Zach worked his way through operations and executive leadership roles, eventually becoming President. Under his leadership, Wilcox has more than doubled in size, launched national and international operations, upgraded every location, and transformed customer service and technology systems.
Zach serves on the Ontario Chapter Board of the Canadian Door Institute and is the Chapter Chair for YPO Canada East, which he joined in 2021. He is a proud member of the Vuntut Gwitchin First Nation, contributing through board work with their Development Corporation, and reconnects annually with his heritage on a traditional moose and fish trip in Sand Point First Nation.
Outside the office, Zach enjoys fly fishing, snowboarding, Raptors basketball (he’s a season seat holder for both Raptors and 905), and being a new dad to his one-year-old child.
Lance Ross has over 15 years of industry experience and has been with Wilcox for more than 8 years. Initially joining as Sales Manager—despite a background in operations—Lance quickly proved his adaptability and leadership. For the past five years, he has served as General Manager, playing a central role in Wilcox’s expansion and operational excellence.
A loyal Toronto Maple Leafs and Blue Jays fan, Lance is a former goalie who still brings that competitive energy to everything he does. He’s also a proud father of two daughters and someone who deeply values trust, integrity, and follow-through.
Tom Swain
Operations Manager
Tom Swain joined Wilcox in 2023 as Installation Manager and quickly made an impact by streamlining order logistics and improving customer satisfaction. With over 20 years of experience in forklift service and construction operations, Tom’s background brought immediate strength to the team. His dedication and performance earned him the promotion to Operations Manager.
Tom is a big Blue Jays fan and an avid baseball player—even hitting the indoor fields at 2:00 a.m. during the winter. He’s also a passionate golfer who enjoys teeing off with his son whenever the weather allows. Tom is supported by a wonderful family—his wife, daughter, and son.
Tricity Wong
Controller
Tricity Wong is one of the original members of the Wilcox team, with over 25 years of dedicated service. From day one, she has played an integral role in the company’s financial operations and overall success. Her qualities of compassion, commitment, and precision define her approach to work.
Tricity works closely with her husband Tony Wong, also a long-standing team member, and they are proud parents to two wonderful daughters.
Kevin Robinson
Scalability Officer
Kevin Robinson joined Wilcox in 2022, bringing over a decade of construction experience, including time as a Site Supervisor with Maple Reinders. Starting as Operations Manager, Kevin quickly distinguished himself by advancing the company’s use of technology and data reporting.
Now serving as Scalability Officer, Kevin focuses on the implementation of software, automation, and AI to help scale Wilcox’s systems for future growth. Outside of work, Kevin enjoys time with his wife and their one-year-old son.
Enzo Adamo
Construction & Installation Manager
Enzo Adamo joined Wilcox over two years ago, bringing with him 25+ years of experience in door installation and operational leadership. His deep technical knowledge and hands-on experience make him an essential leader for our install department.
Enzo ensures every installation is executed to spec, on time, and with full communication between the field, operations, and sales teams.
With over 30 years in the door industry and more than 8 years at Wilcox, Terry Petcoff is the go-to expert when it comes to service. His background as a technician and service manager gives him unmatched knowledge of our equipment.
Terry plays a vital role across departments, helping technicians, estimators, and the sales team meet and exceed service goals.
Gary Bennett
HR Manager
Gary Bennett has been part of the Wilcox team for just over a year, with more than 20 years of HR leadership experience—15 of those in the door industry. His expertise and professionalism have significantly elevated Wilcox’s HR practices, helping us build a people-first workplace aligned with our goal of becoming the best in the industry.
Want to Join Us?
Whether you’re looking for a reliable partner who values integrity and commitment, a meaningful career that allows you to grow both personally and professionally, or a company that leads with purpose and strives to make a positive impact on the world, Wilcox is here to support you every step of the way.