24/7 Emergency Door & Dock Repair — We Answer. We Show Up. We Fix It.
When a dock door fails mid-shift or a fire door won’t close, you can’t wait until Monday. Wilcox operates 24 hours a day, 365 days a year. One call to 1-800-528-4131 gets a certified technician dispatched to your facility — anywhere in Canada.
Immediate Service Request Form
One Number. Round-the-Clock. Certified Technicians on Every Call.
Most emergency calls get a voicemail or a next-day callback. Not ours. When you call Wilcox after hours, you reach a live dispatcher who knows doors and docks — not a call centre reading a script. Our certified Ironworkers carry parts on their trucks because we know what breaks and we come prepared to fix it, not just diagnose it.
Our Expertise — Emergency Repair Solutions
We offer comprehensive support for a wide array of industrial and commercial facility systems, encompassing:
Overhead Doors
- Overhead sectional and rolling steel doors
- High-speed fabric or rubber doors
- Fire-rated doors with certified emergency drop testing
- Security shutters and grilles for enhanced protection
- Sliding, swinging, or bi-fold door systems
Operators & Controls
- Manual, electric, and pneumatic door operators
- Safety sensors along with reversing mechanisms
- Remote entry solutions and intercom systems
- Keypads, card readers, and access control issues
Loading Docks & Vehicle Restraints
- Hydraulic, mechanical, and air dock levelers
- Dock seals and shelters (including re-securing and repair services)
- Vehicle restraints and safety barriers
- Weather sealing and insulation solutions
Facility Equipment
- HVLS (High Volume Low Speed) fans
- Air curtains
- Industrial gates and bollards
- Gate operators and automated entry systems
- Automated Racking Systems
- Forklifts & Scissor Lifts
Electrical & Safety Systems
- Comprehensive power loss response and battery backup system maintenance
- Implementation of emergency shutdown systems and security locks
- Compliance with ESA for repairs conducted by licensed electricians
Welding & Structural Emergency Repairs
- Impact damage from forklifts or vehicles
- Bracket, header, track, and frame reinforcements
- Emergency welding services available with fully outfitted service trucks
Industries We Serve
We deliver responsive door and dock repair for a wide range of facilities:
The Wilcox Difference
Wilcox provides professional door and dock repair services delivered by certified union crews, adhering to stringent safety protocols and offering dependable service trusted throughout Ontario.
Certified Union Technicians – Our repairs are conducted by in-house Ironworkers (Locals 721 & 736), ensuring quality without subcontracting.
Fully Stocked Trucks – We maintain an inventory of motors, springs, rollers, pumps, seals, and sensors to address issues on the initial visit.
Safety Protocols – Comprehensive JHAs, lockout/tagout procedures, and certifications for working at heights and in confined spaces.
Digital Service Reports – Each service includes before and after photos and detailed notes provided via email on the same day.
Emergency Repairs 24/7 – Offering on-call assistance for critical failures and after-hours emergencies.
Compatible with All Major Brands – Service available for Blue Giant, Hörmann, Poweramp, Rytec, Pentalift, Rite-Hite, and more.
Our Emergency Response Process
1. Call Received — 24/7
We answer every call — day, night, weekends, holidays. A live dispatcher takes your information immediately.
2. Tech Dispatched Fast
Certified Ironworker dispatched from the nearest available crew. ETA confirmed by your dispatcher before they arrive.
3. On-Site Assessment
Tech evaluates safety risks, isolates the failed component, and confirms the repair scope — before touching anything.
4. Emergency Repair Executed
Repair done by certified tradespeople. Proper tools, proper parts, proper procedure — no patch jobs that fail next shift.
5. Testing & Sign-Off
Every repair is tested before we leave. Full function check, safety verification, and written service report handed to you on site.
6. Preventive Recommendations
We flag what else needs attention before it fails. Ask about our Planned Maintenance Program to prevent the next emergency.
Code Compliance & Safety Standards
Every Wilcox repair is performed to meet or exceed applicable codes and manufacturer specifications. Our documentation gives you a complete compliance record for every job.
NFPA 80 — Fire Doors
Annual drop test and inspection under the Ontario Fire Code. Written compliance documentation acceptable to AHJ, insurer, and building manager.
OHSA / O. Reg. 851 — Dock Safety
All dock leveler and vehicle restraint repairs comply with Ontario OHSA loading dock safety requirements. Full lockout/tagout on every powered-equipment job.
UL 325 / CAN/CSA-C22.2 — Power Doors
Required entrapment protection and reversing sensors on all power-operated door repairs and operator replacements.
Ontario Building Code
Thermal and structural performance requirements for commercial door systems — especially cold storage and freezer door repairs.
O. Reg. 213/91 — Working at Heights
All Wilcox technicians certified under Ontario’s Working at Heights requirements for overhead door and elevated system repair work.
JHA / LOTO / WSIB
Full Job Hazard Assessment, Lockout/Tagout, and toolbox talks on every job. WSIB in good standing. Commercial general liability insurance on all work.
Brands We Service
Factory-trained and stocked for all major commercial door and dock brands. Our technicians know the equipment inside out and carry the parts to fix it right the first time.
Blue Giant
Rytec
Raynor
Pentalift
LiftMaster
Albany
TNR
Richards-Wilcox
Cornell / Cookson
Wayne Dalton
Rytec Industrial
Dynaco
Emergency Service Areas
Wilcox dispatches certified repair crews to commercial and industrial facilities across Ontario. Click your city for local service information.
24/7 Emergency Service — FAQ
How fast can Wilcox respond to an emergency call?
We dispatch technicians immediately upon receiving your call — 24 hours a day, 7 days a week, including holidays. Response times vary by location, but most Southern Ontario facilities are reached within 2–4 hours.
Do you charge more for after-hours emergency calls?
Emergency and after-hours rates apply — we’re transparent about this upfront. Our dispatcher confirms all rates before dispatching so there are no surprises on your invoice.
What types of emergencies can Wilcox handle?
Any commercial door or dock failure: broken springs, failed operators, damaged dock levelers, fire door malfunctions, forklift impact damage, vehicle restraints, high-speed door crashes, and more.
Do your technicians carry parts on the truck?
Yes — our service vehicles are stocked with the most common repair parts for overhead doors, dock equipment, and operators. This significantly reduces downtime on the first visit.
Are your emergency technicians certified?
All Wilcox technicians are certified Ironworkers from Local 721 or 736, trained in LOTO, working at heights, and dock safety. You’re getting a tradesperson, not a handyman.
Can you handle emergency repairs across multiple facility locations?
Absolutely. If you manage multiple sites in Ontario, we can dispatch to multiple locations simultaneously and coordinate service across your entire portfolio.
What if the door can’t be fully repaired in one visit?
We always make the door safe before we leave — secured, barricaded, or locked out as needed. We’ll provide a written report and a follow-up quote for the full repair or replacement.
Do you cover fire door emergencies?
Yes. We handle emergency fire door repairs and can perform NFPA 80 drop testing and certification after any repair to keep you code-compliant.
Avoid the Emergency — Ask About Planned Maintenance
Minimize the risk of unforeseen breakdowns and costly repairs by enrolling in our Planned Maintenance Program. Our comprehensive 50+ point inspection process meticulously identifies potential issues early on, thereby preventing emergencies and catastrophic failures, and significantly prolonging the lifespan of your valuable equipment. By choosing our program, you not only enhance the reliability of your machinery but also ensure peace of mind, knowing that your equipment is being monitored and maintained by professionals dedicated to your success.
When Every Minute Counts — Call Wilcox
Experiencing a door or dock failure? Don’t risk the costly consequences of unexpected downtime. Whether it’s a broken spring that needs immediate attention, a stuck leveler causing operational delays, or a perplexing power issue, our certified Wilcox technicians are always ready to respond quickly — and you won’t get stuck navigating a confusing call center. Instead, you will be able to speak directly with our dedicated team of experts and receive prompt emergency assistance at any time, day or night, 24/7. Your business is important to us, and we understand that swift action is critical during these stressful situations.
Emergency Line: 1-800-528-4131
Ready to Start Your Next Project?
Share your project details to receive a tailored quote. Our team will promptly follow up with pricing information and next steps to ensure seamless door and dock services.
