Privacy Policy

Before using our sites, please read this privacy policy carefully.

Effective Date: April, 2025

Wilcox Door Service Inc.

Wilcox Door Service Inc. (“Wilcox,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with our team.

We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we handle it.

1. Information We Collect

We may collect and process the following types of personal and technical information:

a) Personal Information

Full Name
Email Address
Phone Number
Company Name
Job Title and Department
Mailing and Billing Address
Service Request Details

b) Business Information

Project Scope and Service Requirements
Quotes, Invoices, and Service History
Customer Account Records

c) Technical & Usage Information

IP Address
Browser Type and Version
Operating System
Device Type and Unique Device Identifiers
Date/Time of Site Visit
Pages Viewed and Time Spent on Site
Referring Website Addresses
Location Data (where permitted)

d) Communication Records

Emails and Call Logs
Contact Form Submissions
Chat Logs and Survey Responses

2. How We Use Your Information

We collect and use personal data for the following lawful purposes:

To Provide Services:Including scheduling, dispatching technicians, delivering quotes, processing work orders, and completing service visits.
Customer Support:Responding to inquiries, resolving issues, and tracking service performance.
Internal Business Operations:Maintaining customer records, billing and invoicing, analyzing trends, and improving services.
Marketing Communications:Sending you relevant promotions, service updates, or newsletters, if you opt in.
Website Optimization:Analyzing website traffic and user behavior to enhance usability and content.
Legal and Safety Obligations:Ensuring compliance with applicable laws, regulations, and contractual requirements.

We do not use personal information for automated decision-making or profiling without your explicit consent.

3. Sharing Your Information

We do not sell, lease, or rent your personal data. We may share information in the following circumstances:

a) With Trusted Service Providers

We may share data with carefully selected third-party vendors and contractors who assist us with:

Website hosting and email management
CRM systems and customer support tools
Marketing and advertising platforms (e.g., Google, Meta)
Payment processors and financial service providers

All third-party providers are required to adhere to strict data protection standards and are contractually bound to use your data only for specified purposes.

b) For Legal Compliance

We may disclose your information:

If required by law, subpoena, or legal process
To comply with regulatory or governmental requests
To protect our rights, safety, or property and that of others

4. Data Security

Wilcox uses reasonable organizational, technical, and administrative measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

Firewalls and secure server environments
Data encryption in transit and at rest
Role-based access controls and authentication procedures
Regular audits and employee training

Despite our efforts, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather insights about how visitors use our site.

What We Track:

Visitor interactions and session length
Clickstream data and page navigation
Site performance and error reporting

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some site functionality.

6. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you
Ask for corrections or updates to your data
Withdraw consent to marketing communications
Request deletion of your information, subject to legal exceptions
Restrict or object to certain types of data processing

To exercise any of these rights, please email us at info@wilcoxdoor.com or use our contact form.

We will respond to verified requests within 30 days unless additional time is required.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy policies or practices of these external sites. Please review their terms before submitting any personal data.

9. Children’s Privacy

Wilcox Door Service Inc. does not knowingly collect or solicit personal information from individuals under the age of 16. If we discover we have unintentionally gathered data from a child, we will promptly delete it.

10. International Users

Our services and data infrastructure are primarily located in Canada. If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from your jurisdiction.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

We encourage you to review this policy regularly to stay informed of how we protect your data.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact: