Frequently Asked Questions | Wilcox Door Service Inc.
Learn how Wilcox Door Service Inc. delivers 24/7 emergency repairs, maintenance, and installations of commercial and industrial doors, docks, gates, and access-control systems across Canada—with union-certified technicians and digital reporting.
General Questions About Wilcox
Who is Wilcox Door Service Inc.?
Wilcox is a proudly Indigenous-owned company with over 40 years of experience providing commercial and industrial door, dock, gate, and access control solutions across Canada. We serve clients in manufacturing, logistics, healthcare, government, food, retail, and more.
Where are you located?
Wilcox Door Service operates from three core locations and serves clients across Canada and the U.S. through our growing partner network:
- Mississauga, Ontario (Head Office): Centrally located near major highways and Toronto Pearson International Airport, our Mississauga HQ handles national account management, engineering, warehouse logistics, and dispatch for the Greater Toronto Area and surrounding regions.
- Stoney Creek, Ontario: Strategically located to serve Hamilton, Niagara, and the southwestern Ontario industrial corridor. This branch supports local field service, installation crews, and service coordination.
- Rama First Nation (Orillia Area): Our Indigenous office supports economic development in the region while serving clients in Orillia, Barrie, Huntsville, and the surrounding cottage/industrial corridor. It’s a hub for residential and light commercial service as well as Indigenous-led project engagement.
- North American Partner Network: We maintain strategic partnerships in every major city and community across Canada and the U.S., allowing us to offer coordinated service, project management, and installation support nationwide. This network supports national rollouts, multi-location service programs, and emergency repair response wherever you operate.
Our infrastructure allows us to deliver localized service with national reach — and scale to meet even the most complex multi-site needs.
Our head office is in Mississauga, Ontario, and we serve clients across Southern Ontario and nationally through partner programs.
Are your technicians unionized?
Yes. All installations and service are performed by our in-house Ironworkers from Locals 721 & 736 — no subcontractors.
Are you insured?
Yes. We are WSIB-compliant, and fully insured to work on all types of commercial and public sector facilities.
Service & Emergency Repairs
Do you offer 24/7 emergency service?
Absolutely. Our emergency service operates 24/7, 365 days a year for urgent door, dock, gate, and access system issues.
What is your typical emergency response time?
We strive for 2–4 hour response windows depending on region and severity of the issue.
Can you service equipment you didn’t install?
Yes. We service all makes and models of commercial and industrial doors, docks, and access systems — regardless of installer.
Do you stock parts for emergency repairs?
Our fleet is fully stocked for most common issues, and we maintain a large warehouse inventory to reduce downtime.
Planned Maintenance Programs (PMP)
What’s included in a Wilcox PMP?
Each program includes scheduled inspections, lubrication, adjustments, safety checks, and condition reporting for doors, docks, gates, and operators.
How often are PM visits scheduled?
Programs can be customized for monthly, quarterly, semi-annual, or annual service based on your usage and criticality.
Do you track compliance and inspection records?
Yes. We provide digital reporting with every visit, including pass/fail results, photos, and service recommendations.
Can I enroll multiple buildings in one program?
Yes — we support multi-site property portfolios with centralized reporting and bundled pricing.
Installation Services
Do you handle new construction installs?
Yes. We work with general contractors, architects, and developers on full-scope door, dock, and access system installs.
Do you provide shop drawings and submittals?
Absolutely. All installs include detailed submittals, layout support, and turnover documentation.
Do you offer crane or lift support for large doors?
Yes — many of our trucks are crane-equipped and our team is lift-certified.
What types of buildings do you install in?
Everything from warehouses and food plants to schools, hospitals, airports, and municipal buildings.
Fire Doors & Code Compliance
Do you perform NFPA 80 fire door inspections?
Yes. We conduct annual fire-rated door drop tests and reset procedures per NFPA 80 standards.
Do you issue certificates of inspection?
Yes. Each fire door test includes documentation of results, technician notes, and reset confirmation.
What types of fire doors do you service?
We inspect and repair rolling steel, sectional, sliding, swinging, and counter fire doors.
Can fire doors be added to an existing opening?
Yes — we offer retrofitted fire door installations with engineered solutions for various openings.
Miscellaneous & Other Questions
Do you offer access control system upgrades?
Yes. We install and upgrade card/fob readers, keypads, mobile access, and cloud-based control platforms.
Do you support Indigenous procurement programs?
Yes — as an Indigenous-owned business and CAMSC-certified supplier, we help public sector clients meet diversity and Indigenous procurement targets.
How do I request a quote or site visit?
Call 1-800-528-4131, email us, or use the contact forms on any page of our website.
Do you offer consultations or audits?
Yes — we provide free site assessments for planned upgrades, compliance checks, or maintenance planning.
Have more questions? We’re happy to help.
Fill out the form below and our team will respond promptly to assist with any service, maintenance, or installation needs.
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