Being able to open and close securely your shipping and receiving overhead doors is a business-critical function that cannot be entrusted to just any firm. You need a team that is large enough and fast enough to react to your operational needs 24/7 and get the job done right the first time and not waste… or your money.

At Wilcox Door Service, we understand that the efficiency and safety of your business operations are paramount. That’s why our service department is dedicated to providing unparalleled support and expertise, ensuring that your doors and dock equipment are always in top-notch condition. Here’s a detailed look at what sets our service department apart.

24-Hour Round-the-Clock Service

We pride ourselves on offering 24-hour round-the-clock service. Emergencies don’t wait for convenient times, and neither do we. Our commitment to being available at any hour means you can rely on us to address any issue, day or night. A malfunctioning door or dock can halt your operations, leading to costly downtime. With our 24/7 service, you can rest assured that a team of skilled professionals is always on standby to get your business back on track swiftly.

Remote Dispatch Techs

Efficiency and rapid response are at the core of our service philosophy. Our remote dispatch system allows us to deploy technicians promptly, minimizing your wait times and ensuring quick resolution of issues. By leveraging advanced technology, we ensure that our technicians arrive at your location well-prepared, equipped with the necessary tools and information to address the problem effectively. This system is particularly beneficial during emergencies, where every minute counts.

Four Locations to Serve You Better

To provide the best possible service, we operate from four strategically located branches, serving Canada’s biggest businesses in the following areas:

  • Toronto
  • Hamilton
  • Kitchener
  • Cambridge
  • Stoney Creek
  • Niagara
  • Vaughan
  • Concord
  • Barrie
  • Bolton
  • Burlington
  • Oakville

These locations allow us to cover a vast area, ensuring that no matter where your business is located, a Wilcox Door Service team is always within reach.

Nationwide Reach

Our commitment to service excellence extends beyond regional boundaries. With a nationwide reach, Wilcox Door Service is equipped to serve businesses across the country. Whether you operate in a bustling metropolis or a remote location, we have the resources and network to meet your needs. Our nationwide presence ensures consistent service quality, giving you peace of mind knowing that we can support your operations wherever they are.

Expertise and Professionalism

At Wilcox Door Service, we believe in the power of expertise and professionalism. Our technicians are highly trained and certified, bringing a wealth of knowledge and experience to every job. Continuous training and development programs ensure that our team is

always up-to-date with the latest industry trends and technologies. This commitment to professional growth translates into superior service for our clients, as our technicians are equipped to handle any challenge with confidence and skill.

Comprehensive Services

Our service department offers a comprehensive range of services designed to meet all your door and dock needs. These include:

  • Preventive Maintenance: Regular maintenance programs to prevent issues before they arise, extending the lifespan of your equipment and reducing downtime.
  • Inspection Services: Detailed inspections to identify potential problems and ensure compliance with safety regulations.
  • Installation Services: Expert installation of new doors and dock equipment, ensuring optimal performance from the start.
  • Consultation Services: Professional advice on selecting the right equipment and solutions tailored to your specific requirements.

Customer-Centric Approach

At the heart of our operations is a customer-centric approach. We understand that every business is unique, with specific needs and challenges. That’s why we work closely with our clients to develop customized solutions that address their individual requirements. This personalized approach fosters long-term relationships built on trust and reliability.


Wilcox Door Service’s service department is dedicated to ensuring the seamless operation of your business. Our 24-hour availability, remote dispatch techs, strategic locations, and nationwide reach make us a reliable partner for businesses across the country. Coupled

with our expertise, professionalism, and comprehensive service offerings, Wilcox Door Service stands out as a leader in the industry. When it comes to door and dock services, trust Wilcox Door Service to keep your operations running smoothly.