The Challenge

A rental car service centre was running into a recurring and mounting problem: high door cycle volumes were generating constant repair costs, and their existing doors were being hit regularly during vehicle movement. The combination of frequent mechanical wear and collision damage meant the facility was in a near-permanent cycle of service calls, parts, and downtime. They needed speed in their doors — vehicles needed to move efficiently through the bays — but the full price point of a true high-speed door system wasn’t within budget.

The customer needed a path to lower maintenance costs and better performance that didn’t require the capital expenditure of a premium high-speed door program.

The Solution

Wilcox Door Service worked collaboratively with the customer to design a solution within their budget. Rather than defaulting to either a full high-speed door replacement or patching the existing setup, we identified a mid-range door system that delivered the cycle speed and impact resilience the application required at a cost point that made financial sense for the facility.

The selected doors offered faster cycling than the existing units — reducing the window during which vehicles or staff could impact them — along with a more robust construction profile to handle the inevitable contact events that are part of a high-volume automotive service environment. The installation was designed to minimize disruption to the facility’s daily operations, with bays returned to service progressively through the project.

Outcomes

Repair call frequency dropped significantly following the door replacement. The faster cycling reduced the exposure window for vehicle contact, and the more robust construction handled the contact events that did occur without the same level of damage as the previous doors. The customer achieved the maintenance cost reduction they were looking for, and bay throughput improved as a secondary benefit of the faster-cycling door system.