Planned Maintenance Programs — Stop Paying for Emergency Repairs
Most dock and door failures are preventable. A planned maintenance program catches wear, misalignment, and failing components before they become a 2 AM emergency call. Wilcox maintenance programs are built around your equipment, your operational schedule, and your compliance requirements — not a generic checklist.
Immediate Service Request Form
Customized to Your Facility. Scheduled Around Your Operation.
Wilcox Planned Maintenance Programs cover commercial overhead doors, loading dock equipment, high-speed doors, fire doors, and access systems. Each program is tailored to your equipment inventory, cycle counts, and inspection requirements. We schedule visits to avoid production disruptions, document every inspection, and flag items before they become failures. Your maintenance records are always current — ready for audits, insurance reviews, or tenant requests.
Why Choose a Planned Maintenance Program?
We are a registered contractor partner with Enbridge Gas, allowing us to help clients access their Fixed Incentive Program for qualified energy-efficient upgrades.
Minimize Emergency Repairs
Proactive inspections help avoid costly breakdowns and production delays.
Improve Safety
Catch failing components before they lead to equipment failure or employee injury.
Stay Code-Compliant
Meet insurance and regulatory requirements with documented inspections and service.
Extend Equipment Life
Regular service and adjustments reduce wear and prevent premature failure.
Get Preferred Rates & Priority Service
PMP clients receive discounted rates on repairs and top-of-the-line service priority.
What’s Included in a Wilcox PMP?
Our PMP includes a full-service inspection program tailored to your facility and equipment type. Key components:
- 50+ Point Inspection Checklist – We inspect door balance, rollers, cables, springs, hinges, motors, sensors, and more.
- Dock Leveler Inspection – Including lip extension, pump pressure, seals, bumpers, safety legs, and pit condition.
- Vehicle Restraint Checks – Hook engagement, controls, signage, and condition testing.
- Fire Door Testing – Drop test and reset performed as per NFPA and manufacturer specs.
- Operator & Control System Testing – We verify limits, safety devices, relays, and interlocks.
- Lubrication & Adjustments – Preventative care to ensure smooth operation and reduce wear.
- Digital Service Reports – Detailed inspection reports with photos, condition ratings, and recommendations.
Types of Equipment Covered
We service all major door, dock, and safety systems across industrial and commercial facilities.
Overhead sectional and rolling steel doors
High-speed doors
Sliding, swing, and folding doors
Fire-rated doors
Dock levelers (hydraulic, mechanical, air)
Vehicle restraints
Dock seals, shelters, bumpers
Door operators and access controls
Air curtains, HVLS fans, and more
We service all major brands including Rytec, TNR, Blue Giant, Kelley, Rite-Hite, Hörmann, Pentalift, and many others.
Industries We Serve
We deliver responsive door and dock repair for a wide range of facilities:
The Wilcox Difference
Wilcox provides professional door and dock repair services delivered by certified union crews, adhering to stringent safety protocols and offering dependable service trusted throughout Ontario.
Certified Union Technicians – Our repairs are conducted by in-house Ironworkers (Locals 721 & 736), ensuring quality without subcontracting.
Fully Stocked Trucks – We maintain an inventory of motors, springs, rollers, pumps, seals, and sensors to address issues on the initial visit.
Safety Protocols – Comprehensive JHAs, lockout/tagout procedures, and certifications for working at heights and in confined spaces.
Digital Service Reports – Each service includes before and after photos and detailed notes provided via email on the same day.
Emergency Repairs 24/7 – Offering on-call assistance for critical failures and after-hours emergencies.
Compatible with All Major Brands – Service available for Blue Giant, Hörmann, Poweramp, Rytec, Pentalift, Rite-Hite, and more.
How a Wilcox PMP Works — From First Call to Annual Report
1. Facility Assessment
We conduct a full walkthrough of your facility — every door, dock, operator, and safety system. We document current condition, flag immediate hazards, and build a complete equipment inventory.
2. Custom PMP Design
Based on your equipment, operating hours, and compliance requirements, we design a maintenance schedule that matches your operation — not a generic checklist.
3. Contract & Scheduling
PMP contracts lock in preferred rates and priority scheduling. You’re never waiting behind reactive service calls — planned maintenance visits are pre-scheduled around your operation.
4. Routine Maintenance Visits
Our certified Ironworkers perform scheduled inspections and maintenance. Every visit includes lubrication, adjustment, safety tests, and a written report with findings and recommendations.
5. Priority Emergency Response
PMP clients get priority dispatch for emergency calls. If something fails between scheduled visits, you go to the front of the queue — and at preferred rates.
6. Annual Performance Review
At year-end, we review your maintenance history, upcoming equipment lifecycle, and any code changes affecting your facility. We adjust the PMP plan for the coming year accordingly.
Code Compliance & Safety Standards
Every Wilcox repair is performed to meet or exceed applicable codes and manufacturer specifications. Our documentation gives you a complete compliance record for every job.
NFPA 80 — Fire Doors
Annual drop test and inspection under the Ontario Fire Code. Written compliance documentation acceptable to AHJ, insurer, and building manager.
OHSA / O. Reg. 851 — Dock Safety
All dock leveler and vehicle restraint repairs comply with Ontario OHSA loading dock safety requirements. Full lockout/tagout on every powered-equipment job.
UL 325 / CAN/CSA-C22.2 — Power Doors
Required entrapment protection and reversing sensors on all power-operated door repairs and operator replacements.
Ontario Building Code
Thermal and structural performance requirements for commercial door systems — especially cold storage and freezer door repairs.
O. Reg. 213/91 — Working at Heights
All Wilcox technicians certified under Ontario’s Working at Heights requirements for overhead door and elevated system repair work.
JHA / LOTO / WSIB
Full Job Hazard Assessment, Lockout/Tagout, and toolbox talks on every job. WSIB in good standing. Commercial general liability insurance on all work.
Brands We Service
Factory-trained and stocked for all major commercial door and dock brands. Our technicians know the equipment inside out and carry the parts to fix it right the first time.
Blue Giant
Rytec
Raynor
Pentalift
LiftMaster
Albany
TNR
Richards-Wilcox
Cornell / Cookson
Wayne Dalton
Rytec Industrial
Dynaco
Serving Ontario Facilities
Wilcox dispatches certified repair crews to commercial and industrial facilities across Ontario. Click your city for local service information.
Planned Maintenance Programs — FAQ
What does a typical PMP contract include?
Scheduled inspection and maintenance visits (quarterly, semi-annually, or annually depending on equipment), priority emergency service, preferred labour rates, and full documentation of all work performed.
Which types of equipment are covered?
All commercial door and dock equipment: overhead sectional and rolling steel doors, high-speed doors, fire doors, dock levelers (hydraulic, mechanical, air), dock seals and shelters, vehicle restraints, HVLS fans, and operators.
How many visits per year does a PMP include?
It depends on your equipment type and usage. High-cycle doors (high-speed, loading dock doors) typically require quarterly service. Fire doors require annual inspection per NFPA 80. We design your PMP around your specific equipment.
Does a PMP keep us code-compliant?
Yes — a properly structured PMP includes all required regulatory inspections. Fire door annual testing (NFPA 80), dock safety checks (O. Reg. 851), and power door safety compliance (UL 325) are built into the schedule.
What happens if equipment fails between PMP visits?
PMP clients receive priority emergency dispatch and preferred rates on emergency calls. Your account is flagged in our system so dispatch knows you’re a contracted customer.
Can we add or remove equipment from a PMP mid-contract?
Yes — PMPs are adjusted when your facility changes. Adding new equipment, removing decommissioned assets, or changing visit frequency can all be accommodated with a contract amendment.
Do you provide documentation for our insurance and compliance records?
Every PMP visit generates a written service report. We maintain records of all inspections, test results, parts replaced, and recommendations. Full documentation packages are available for insurance audits, fire marshal inspections, or due diligence requests.
Is a PMP worth it compared to just calling when something breaks?
Consistently, yes. Planned maintenance costs a fraction of emergency repairs — and prevents the operational downtime and liability exposure that comes with unexpected equipment failures. Most clients recover PMP costs within the first avoided breakdown.
Reduce Liability & Lower Insurance Risk
Routine planned maintenance doesn’t just prevent downtime — it helps reduce liability and can contribute to lower insurance premiums.
When doors, docks, and safety systems are neglected, businesses face increased risk of:
- Equipment-related injuries
- Property damage from malfunctioning systems
- Fire code violations or compliance failures
Proper documentation of inspections and testing — especially on fire-rated doors, levelers, and restraints — can serve as proof of due diligence in the event of an incident or claim.
According to risk management studies and insurer guidelines:
- Regular building maintenance is one of the top contributors to lowered commercial property insurance claims (Zurich Canada, FM Global)
- Fire door compliance and fall-prevention systems are often evaluated during commercial underwriting reviews
- Facilities with documented PMs may qualify for preferred rates or fewer policy restrictions depending on carrier
Wilcox helps you stay ahead of the risk with verifiable, professional service documentation, digital reporting, and routine safety checks.
Safety Comes First
Every PMP visit is performed by trained, unionized Wilcox technicians. Our teams are certified in:
- Working at heights
- Lockout/Tagout (LOTO)
- Confined space awareness
- Fall protection
- Electrical safety (ESA compliant)
All inspections follow CSA and OHSA best practices and are backed by documented Job Hazard Assessments.
Customized Schedules & Packages
No two facilities are the same. We build your PMP around your:
- Facility size and traffic patterns
- Type of equipment and application
- Seasonal usage and environmental demands
- Operational risk and insurance requirements
We offer monthly, quarterly, semi-annual, and annual plans — or create one tailored just for your needs.
